Not only did I receive an email from corporate offices gushing over what they felt was a negative customer experience, but I also got a handwritten, handwritten, handwritten letter from Alicia Tippett, General Manager along with vouchers good for 2 free lunches at McAlister's Deli...wanting a second chance. You bet they get a second chance. And I'll bet that when we walk in, these counter clerks are going to be high fiving and having a party in the kitchen. I am pumped to go and see what's going on. Whatever is going on, MacAlister's Deli is the lighthouse that shows all other restauants how to treat the Bartlesville public with enlightened hospitality. And everyone needs to read Danny Meyers book, SETTING THE TABLE.
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