Tuesday, December 25, 2007

Merry Christmas

Merry Christmas to all my friends and family. Thanks for reading, commenting and keeping me on my toes.

Wednesday, December 19, 2007

Show me, don't tell me

Southwest Airlines does a great job of using video to help their customers have a good experience with the company. Writing a blog to help the customer understand processes or procedures is a good thing. Showing someone how to a process or procedure works is even better. How could you use video to improve and enhance your customer's experience with your company? If you have any examples of companies using video to help their customers, please let me know.

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