Although Jet Blue is taking a beating for the incidents of people being on board waiting to take off for up to 8 hrs or longer, I'm tipping my hat to Jet Blue. Good job for taking the high road and cancelling flights rather than pretending to do something about it and continuing to book flights. From a customer service standpoint, it makes sense to take the hit up and cancel flights rather than tell people you can do something when you can't.
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