Thursday, June 28, 2007
Dropping Names at Arby's
I want to tip my hat to Mercedes at the Arby's in Tulsa (4th & Main) for providing a good customer service experience. What did she do? She noticed my name tag on my shirt from work and actually used it in her greeting. Very rare. I was so impressed I asked to speak to her manager so I could let her manager know what a great job she was doing.
When a person you are doing business with takes the time to find out your name and use it, yhou know you're dealing with someone who typically got a great attitude and a good eye for detail.
Good job Mercedes! Keep up the good work.