Showing posts with label reviews. Show all posts
Showing posts with label reviews. Show all posts

Thursday, August 16, 2007

Feedback - Quality versus quantity


For most, including myself, writing is hard. And when it comes to writing a review or providing written feedback on a survey, most shy away.

If you are well-practiced in the art of writing, leave your feedback and let us all enjoy your writing. However, of you find it hard to put into words what you think or feel about a product or service, most sites and surveys make it easy and provide some sort a numbering system (1 = poor, 10 = excellent). But don't get lazy and check a row of boxes just to check a row of boxes. In this case, it would be better not to leave any feedback at all.

Whichever suits you best is fine. But do your best to leave good, honest feedback. Write to your heart's content or check the appropriate box that best answers the question being asked.

OK...enough on leaving feedback. Tomorrow we flip the coin and look at the other side of feedback...receiving.

Wednesday, August 15, 2007

...even more on Feedback

Ben McConnell at Church of the Customer Blog writes about the value websites create when they allow customers to leave reviews of their purchases.
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